FAQs Please Read!
Standard Shipping (outside of Christmas)
All items listed on the site are ready to ship(unless listed with a specific restock date, these are preorders), and will do so within 5-7 business days, EXCEPT for during a SALE or NEW RELEASE, additional time for shipping (up to 2 wks) may be required (thank you for your patience). Items are shipped worldwide using CANPAR, Canada Post & UPS as needed (untracked lettermail, orders to PO Boxes, international orders are sent via Canada Post). If you do not see your country listed for shipping, or require rush shipping, please contact me before placing your order. Items shipped using standard shipping are untracked, and The Sweet Life Apparel & Gifts will not be held responsible for lost, stolen, or damaged items sent using the untracked option. Shipping charges are based on the total weight of your shipped product, and international customers will be responsible for customs/duty charges.
Shipping promotions only apply to standard shipping services (not priority/expedited/rush services). Orders that receive free shipping, ship OUT free. Returns/exchanges on items in those orders do not ship free when coming back.
In the event that an order is returned to sender to due to an address entry error on the customers part, return shipping charges will be the sole responsibility of the customer. (applies to Free Shipping Promotions as well)
If 1 of the items on your order is a preorder, your entire order will ship when all items are ready.
Holiday Shipping Info
Well we all know that 2020 hits a little different! Couriers are going to do their best, but they are not guaranteeing their typical delivery timeframes. My best advice would be to shop sooner than later.
If you are not completely satisfied with your purchase, please contact us at firstname.lastname@example.org for an exchange or refund within 7 days of receipt. Merchandise must be in new condition with tags attached & original receipt or invoice. All return & shipping/handling charges will be the responsibility of the customer.
**CLEARANCE ITEMS ARE FINAL SALE**
Local PickUp Details
Local pickup in Coquitlam is available 7 days a week, may occasionally be unavailable for long weekends, please check in advance.
Please email the evening before (before 10pm), or the morning of (before 9am) to let me know when you are coming by for pickup, otherwise I may not be available to leave your order out for you.
Pickup while contactless, is not curbside. Please plan to park & exit your vehicle, to pick your order up from the front door.
*If you do not see your order at the front door step, please try knocking.
**activity on premises is monitored by surveillance cameras**
**Please ensure that you have selected the correct pickup/shipping option for you. Orders that are placed with addresses out of the area, may be delayed, as a separate invoice for shipping will need to be issued.